Introduction
At Royell, we strive to ensure that your orders are processed and delivered efficiently. This Shipping Policy provides information on our shipping practices, delivery times, and related procedures.
Order Processing
- Order Confirmation: Once you place an order, you will receive an email confirmation with your order details.
- Processing Time: Orders are typically processed within 1-3 business days. Please note that processing times may vary during peak seasons or due to high demand.
Shipping Methods and Delivery Times
- Domestic Shipping (China):
- Standard Shipping: Delivery within 3-7 business days.
- Express Shipping: Delivery within 1-3 business days.
- International Shipping:
- Standard International Shipping: Delivery within 10-20 business days.
- Express International Shipping: Delivery within 3-7 business days.
Delivery times are estimates and may vary depending on the destination and shipping carrier.
Shipping Costs
Shipping costs are calculated based on the weight of the order and the destination. The shipping cost will be displayed at checkout before you complete your purchase.
Customs and Import Duties
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. These charges vary by country and are not included in the shipping cost.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier’s website.
Shipping Restrictions
We currently do not ship to the following countries due to regulatory restrictions: [List of restricted countries]. If you have any questions about shipping to your location, please contact us.
Damaged or Lost Packages
- Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damaged package and items. We will work with the shipping carrier to resolve the issue.
- Lost Packages: If your package is lost in transit, please contact us, and we will initiate an investigation with the shipping carrier.
Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
- Email: chen@royelltec.com
- Address: 304, Unit 1, Building 5, Greenland Taihu City, East Taihu Avenue, Songling Town, Wujiang District, Suzhou City, Jiangsu Province, China.
Thank you for choosing Royell. We are committed to providing you with the best shipping experience possible.